Trader Joe’s kept its customer satisfaction score steady during 2020, which is more than most other retailers can say. The celebrated grocery store topped the supermarket industry – and all retailers – with a stable score of 84, according to the American Customer Satisfaction Index (ACSI) retail and consumer shipping report 2020-2021. Read more

Price tops the list of what satisfies automotive consumers, who can be picky in getting their vehicles serviced. That’s according to marketing firm UpSwell’s customer polling. Read more

The growth of the online category accelerated beyond previous expectations in 2020. Read more