Ace Hardware tied with True Value for “highest in customer satisfaction” among home improvement retail stores in the J.D. Power 2019 U.S. Home Improvement Retailer Satisfaction Study. Since J.D. Power began surveying the home improvement industry in 2007, Ace Hardware has achieved this ranking 12 of the last 13 years.
J.D. Power noted that the home improvement market is taking on a more omnichannel approach, as 41 percent of consumers considering a purchase in the channel research and/or shop online before making an in-store purchase.